Shipping Policy

Shipping and Delivery

We offer free shipping within the continental U.S. — automatically applied during checkout. Please note: as we adjust to our new safety procedures with a smaller team, order processing may take up to 3 days. After it ships, Standard Ground orders will be delivered in 3-7 business days and expedited services as noted below. Please note: For expedited shipments, order before 2 pm ET Mon – Friday (excluding holidays) for true 2-day or next-day service.

SHIPPING	CARRIER	COST	ESTIMATED DELIVERY
Standard	USPS	Free	Arrives 3 – 7 business days after processing (up to 4 business days)
Two Day	UPS, FedEx or USPS	$20	Arrives in 2 business days - note: carrier delays possible
Next Day	UPS, FedEx or USPS	$30	Arrives in 1 business day - note: carrier delays possible

Note: Shipping options may vary based on the delivery address.

EXPEDITED SHIPPING & ORDER PROCESSING TIME

Need something quickly? If you place your order before 2 PM ET Monday to Friday (excluding holidays), we begin processing the same day. If you place it after 2 PM ET, we begin processing the next business day. We process all orders within 1 to 2 business days, after credit card verification.

SHIPPING TO P.O. BOXES & MILITARY ADDRESSES

Currently, we do not ship to P.O. boxes or APO/FPO military addresses.

SHIPPING OUTSIDE THE CONTINENTAL U.S.

We currently do not ship outside of the United States.

SHIPPING TO ALASKA, HAWAII & PUERTO RICO

For deliveries to Alaska and Hawaii, select Two Day or Next Day air services for expedited delivery. Deliveries to Puerto Rico will be shipped via UPS i-parcel; the shipping cost is determined at checkout and will vary based on freight fees. You will not be charged for any item until it has shipped.

DELIVERY POLICY

If you refuse delivery of your order, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

EMAIL

Send us a message, anytime at inquiries@duettenyc.com

Due to increased volume and a smaller team for safety reasons, you may experience longer wait times to reach our team. We appreciate your patience and look forward to assisting you as quickly as possible.